One of CIPHE's Industrial Associates is Fergus.
Who is Fergus? Find out more in their blog below:
Hey there, fellow plumbing community! I’m Dan Pollard, a former plumber and founder of Fergus, the UK’s #1 job management software for plumbers.
I’ve been in your boots, and I know the drill.
Plumbing can be a lonely game. Sometimes I’d go days at a time, working long hours, tackling jobs in confined spaces, as I’m sure you can relate to.
On top of that, I would have to come home and spend more hours trawling through paperwork, just to keep my business running smoothly.
Often, through all the long hours, the only company I had on the job was my dog, Fergus!
Now, my mission is to give fellow plumbers and tradespeople all around the world the same companion.
In this article, I’m sharing what I believe to be the fundamentals plumbing business owners need to know to gear themselves up for success in 2024.
Tech Savvy or Tech Sorry
I failed in business on more than one occasion, mostly because I failed to adapt from old-hat methods at the time.
And I don’t want the same for you.
So, let’s get real about tech.
The world’s moving fast, and our industry is no exception. Gone are the days of paper job sheets cluttering up the van.
To put it simply, if you’re still juggling paper job sheets, you’re playing a losing game.
Becoming a successful plumbing business is 2024 and beyond is all about going digital.
With Fergus, you can keep track of jobs, chat with customers, and get those invoices out with a few taps on your phone.
That means no more need for paper.
Make 'Em Smile
Next up, customers.
They’re the bread and butter of our trade, as I’m sure you’ll all agree?
You want to make sure they remember you for the right reasons, so make sure you answer calls with a smile, keep them in the loop, and follow up.
Trust me, a little chit-chat goes a long way. It’s not just the job you do on the tools that makes your business a success, it’s you!
So, whatever you do, don’t undervalue the importance of excellent customer service, or you’ll come to regret it.
With Fergus, you can keep your customers in the loop with much less effort. Our platform allows you to send friendly reminders and updates without breaking a sweat.
But don’t forget, the personal touch comes from you.
Show Me the Money
Now, let’s talk money.
You’ve got to price jobs right and keep those costs in check.
No one likes surprises, especially when it comes to bills - believe me!
I once thought I had a successful plumbing business, until a tax bill hit me in the face like a tonne of bricks.
Instead, you need to be sharp when it comes to your finances.
Your customers will thank you too, as accurate quotes and transparent billing go a long way in building trust.
It’s not just about getting paid; it’s about showing your customers you value their business and respect their budget.
Use software to send clear, detailed quotes and track every penny, so you stay on top of your game and your accountant stays happy.
Safety First, Always
Safety’s no joke.
We’re dealing with water and heat, and things can go south fast if you’re not careful.
So, stay up to date with the rules and make sure your team does too.
As plumbers, we’re responsible for ensuring our workspaces are hazard-free and our practices comply with the latest regulations.
Fergus has your back with checklists and reminders, so you can sleep easy knowing you’re not cutting corners.
Green Is the New Black
Last but not least, let’s get green.
One piece of advice I have for the modern-day plumber is this - saving the planet is good business.
Use materials that last longer, recycle what you can, and help customers choose energy-saving options.
Eco-friendly plumbing is good for the Earth and your reputation.
Wrapping Up
Running a plumbing business is no walk in the park, but with the right tools and a bit of know-how, you can turn it into financial freedom, lots of family holidays and a legacy for your children.
Success in the trades means adaptability, a customer-first approach, and a commitment to continuous improvement.
While Fergus is an important tool to help you along the way, the most important factor is you - the dedicated plumber behind the wrench.
Head over to www.fergus.com for more advice from your trades’ best friend, and a 14-day free trial.
CIPHE members can also enjoy 15% off Fergus, for life.
About the Author: Dan Pollard, founder of Fergus, started his first plumbing business with a dream and a wrench. Now, he’s on a mission to help plumbers everywhere ditch the paperwork and get back to what they do best – plumbing.
